Delivery & Returns
Please find delivery and returns information below.
Delivery
We offer FREE DELIVERY on all orders within the UK. All orders are made to order. Please refer to each individual product for the delivery timescale. However, we will endeavour to deliver your purchase as quickly as possible.
We are currently only able to send our products to mainland UK addresses. Requests to delivery to other locations outside of mainland UK will be dealt with on a case-by-case basis, and may incur an additional delivery cost to the consumer. Please use the contact form, or email info@carolinesdesigns.co.uk.
Returns
We really hope you love your product, however if you are not entirely happy please return your unwanted product within 10 working days from the day you receive it.
The product including their original packaging, must be returned “as new” in a saleable condition.
We recommend sending your unwanted products back via recorded delivery, as we cannot refund products damaged or lost in transit.
We will process the refund or exchange within 5 working days of receipt of your returned item. At this point we will e-mail you confirmation of a refund, or send you your replacement. Please be assured that we will endeavour to process refunds and exchanges as quickly as possible.
We will refund the price of the products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
The following items cannot be returned or exchanged, due of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalised orders
- Digital downloads
- Items on sale
This provision does not affect your statutory rights as a consumer.
Damaged Products
Every product is thoroughly checked before it is posted but if, in the unlikely instance, you do receive faulty products please contact Caroline Roles on info@carolinesdesigns.co.uk within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your products as soon as they arrive.
Can I cancel my order before it has been dispatched?
Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel your order before the point it has been dispatched and obtain a full refund. Please contact us as soon as possible and if the order status is still processing it may be possible to cancel your order before it is dispatched.
If you have any other questions not listed in this Delivery and Returns page, please contact us.